Privacy Policy

Privacy Policy main image Privacy Policy image

At SmartChannel, your privacy is paramount.

We recognize that your personal information is important to you and share your concerns about how information is collected, used, and shared. SmartChannel is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

SmartChannel’s Commitment to Your Privacy

SmartChannel values its relationship with you and the other users of this website. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you use the website. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. If you have any questions or comments regarding this Privacy Policy, please Contact Us.

Gathering and use of information, SmartChannel will never wilfully disclose any personally identifiable information about our online audience to any third party without first receiving the user's permission. We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.

What We Collect

We may collect the following information:

Name and contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What do we do with the information? We require this information to understand your needs and provide you with a better service, and for keeping an internal record.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

You can unsubscribe at any time. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Facebook data gathering

What data does SmartChannel is collecting about the user?

SmartChannel gathers data from Facebook users through advertisement Facebook form leads. Only Facebook users who complete the advertisement Facebook form leads will share their data, and the collected information (email, contact number, and postcode) is limited to what they submit in the form.

For what purposes does SmartChannel is using that data?

We utilize this Facebook leads data to contact users and follow up with them regarding the form they submitted. If an email is provided, we will send an email to the customer confirming their form submission and continue the discussion based on their needs.

How the user may request that the data be deleted?

If you wish to have your personal data removed from our system, you have the following options to request deletion:

1. Via Email: Send us an email at [email protected], clearly stating your request for data deletion. Please include the account details associated with the data you want to be deleted to expedite the process.

2. Through a Phone Call: Reach out to our dedicated customer support team at +61288810318, and one of our representatives will assist you with your data deletion request.

3. Using the Unsubscribe Button: Alternatively, you can exercise your right to data deletion by clicking the "Unsubscribe" button provided in your account settings. This will initiate the process, and our team will follow up with confirmation once the deletion is complete.

We assure you that upon receiving your request via Email or Phone Call or unsubscribe button, we will promptly and securely delete all of your personal data from our records and stop our system for collection of any further information. Additionally, we will send you a confirmation email once the process is completed, providing you with the peace of mind that your data has been permanently removed from our system.

Please remember that by choosing to have your personal data deleted, you may lose access to certain features or services provided by our platform, as they rely on this information for customization and personalization.

At Smartchannel, we are committed to maintaining the highest standards of data protection and privacy. If you have any further concerns or questions regarding our data deletion process or our privacy practices in general, please don't hesitate to contact us [email protected].

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Email Subscription

All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. To make our emails more relevant and useful to you, our servers may receive a confirmation notification when you open an email from us.

Being included in and Removed from our Marketing Emails, including Newsletters. You will be included in our email mailing list (which includes special offers, competitions, new product arrival alerts and other communications related to our services or the products we offer) if you subscribe to our newsletters, purchase from us, if you have requested that we notify you of items expected for arrival and/ or expect to receive other items that are similar or complementary. You will not be included in any of our mailing lists if you communicate with us for any other reason.

Every marketing email we send has an unsubscribe option, which will always be clear and easy to locate, and will also include your email address that is subscribed. You may unsubscribe from any mailing list whenever you wish, and you will be immediately removed as per your request. You also have the option of emailing [email protected] and a member of our customer service team will unsubscribe you if you provide them with the email address that is subscribed.

Changes to this Privacy Notice, Conditions of Use and Notices

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by email before the change becomes effective.